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Designed and manufactured in the UK

ISO Standards at Crystran

As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the creation of profitable business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.

Crystran's Quality System was approved to ISO 9001:2008 in 2009 by LRQA having taken over from our previous accreditation company. We have been approved altogether since 1994. We passed our certificate renewal audit in July 2015 and is now valid until July 2018.

The next stage is for a gap analysis for the 2015 version of the standard to take place in the near future.

 
 
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
 
Measured Objective:

In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late,customer complaints, supplier performance and stock levels.
Below are the continuing results for our on time delivery performance.

On Time Deliveries
 
2014 had started with a low figure for our delivery performace. This is obviously not where we want to be and improvemrents were seen as the year progressed. We employed more staff in 2014, which helped us to improve and increase our on time deliveries and improve overall company performance.
2015 continued to show improved delivery times. We had taken on 3 more staff in 2014 including a new General Manager, who introduced several performance initiatives and techniques, which have continued to add to our success.
2016 continued to maintain good customer delivery performance but slightly reduced it from 2015 by only 0.23% due to a couple of lower months in June & July.
Lets hope 2017 continues and possibly even improves on our customer deliveries. A big ask but something we are always aiming to achieve.
 
2014                       2015                    2016           
Jan - 87.4%           Jan  - 96.8%        Jan - 98.8%
Feb- 94%               Feb- 98.8%          Feb - 99%
Mar - 91.2%           Mar- 97.7%          Mar - 98.1%
Apr - 91%              Apr - 96.8%         April - 97.8%
May -  95.8%         May - 99.7%        May - 96.8%
June- 94.6%          Jun - 97.0%        Jun - 96.5%
July-  95.7%          Jul - 99.3%          Jul - 95.9%
Aug - 92.9%          Aug - 99.4%        Aug - 97.2%
Sep - 91.6%          Sep - 98.5%         Sept - 98.7%
Oct - 97.8%           Oct - 96.4%         Oct - 97.7%
Nov - 97.6%          Nov - 98.7%         Nov - 99.2%
Dec - 97.8%          Dec - 98.5%         Dec - 99.1%
 
2014 Average = 93.95%   2015 Average = 98.13% 2016 Average = 97.9%
 

We monitor how poor performance by our suppliers can adversely affect our on-time deliveries to our customers. We always try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. Ultimately we may have to look for better suppliers. In some instances this is exactly what we have had to do.
In 2016 late deliveries to us from our suppliers accounted for 55.7% of all the late deliveries to our customers.

Discussion Point:

If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.

Kevin Wright PCQI
Quality & Environment Manager