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ISO Standards at Crystran

As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the creation of profitable business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.

Crystran's Quality Management System was approved to ISO 9001:2008 in 2009 by LRQA having taken over from our previous accreditation company. We were approved to ISO9001:2015 in October 2017. We have been approved altogether since 1994 (to BS5750), 6 months after the creation of Crystran as a stand alone company from Merck (previously BDH Chemicals).

UPDATE 24/10/2017

We have now had our 2 day Focus & Transiton Audits on 18th & 19th October.

I am pleased to announce that subject to technical Review, transition to ISO 9001:2015 has been recommended by our assessor.

Once confirmed we should receive our new certificate within the next 6 - 8 weeks.

We intend to follow this now with re-certification to ISO14001:2015 in early to mid 2018.

Our present certificate for this is valid until September 2018.

UPDATE 23/01/2018 We have received our certificate which is avaiable on request or to download from this page by following the link below.

Crystran Quality Policy
About Crystran and LRQA ISO9001    Download ISO9001Certificate

 
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
 
Measured Objective:

In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late, customer complaints, supplier performance and stock levels.
 
Below are the continuing results for our on time delivery performance.

On Time Deliveries
 
2015 showed a significant  improvement in customer delivery times up to a record 98.1% from 2014 (94%). We had taken on 3 more staff in 2014 including a new General Manager, who introduced several performance & improvement initiatives and techniques, which contributed to our success.
 
2016 maintained good customer delivery performance with an average of 97.9% for the year, slightly reduced from 2015 by 0.2% due to a couple of lower months in June & July but still above our 95% set objective.
 
2017 ended with an average of 97.3%, which was slightly down on 2016 but still above our set objective which was increased to 97% from the previous 95%.
 
 2015                    2016                  2017           _______2018___________
Jan  - 96.8%        Jan - 98.8%       Jan - 98.4%       Jan - 95.9%
Feb- 98.8%          Feb - 99%          Feb - 97.4%       Feb -
Mar- 97.7%          Mar - 98.1%       Mar - 98.0%       Mar -
Apr - 96.8%         April - 97.8%     April - 99.1%     April -
May - 99.7%        May - 96.8%       May - 98%         May -       
Jun - 97.0%        Jun - 96.5%        June - 98%       June -
Jul - 99.3%          Jul - 95.9%        July - 97.1%      July -
Aug - 99.4%        Aug - 97.2%       Aug - 97.2%      Aug -
Sep - 98.5%         Sept - 98.7%     Sept - 95%        Sept -
Oct - 96.4%         Oct - 97.7%        Oct - 96.5%       Oct -
Nov - 98.7%         Nov - 99.2%      Nov - 96.4%       Nov -
Dec - 98.5%         Dec - 99.1%      Dec - 96.4%        Dec -
 
2015 Average = 98.1%. 2016 Average = 97.9%. 2017 Average = 97.3%
 

We monitor how poor performance by our suppliers can adversely affect our on-time deliveries to our customers. We always try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. Ultimately we may have to look for better suppliers. In some instances this is exactly what we have had to do.
In 2017 late deliveries to us from our suppliers accounted for 58.8% of all the late deliveries to our customers.

Discussion Point:

If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.
 

Kevin Wright PCQI
Quality & Environment Manager