Quality Objectives at Crystran

 

To ensure that we are continually improving our service we monitor factors including on-time deliveries, customer complaints, supplier performance and component stock levels.

Below are the continuing results for our on-time delivery performance.

 

On Time Deliveries 

 

2018 2019 2020 2021 2022 2023  
Jan - 95.9% Jan - 97.7% Jan - 97.5% Jan - 95% Jan - 95.1% Jan - 97.3%  
Feb - 97.8% Feb - 98.1% Feb - 96.5% Feb - 96.2% Feb - 92.7% Feb - 98.3%  
Mar - 96.4% Mar - 97.9% Mar - 95.5% Mar - 94.2% Mar - 91.0% Mar - 96.5%  
April - 97.2% April 93.1% April - 98.1% April - 93.5% April - 91.2% April - 96.9%  
May - 96.9% May - 94% May - 97.2% May - 95.6% May - 93.7% May - 94.8%  
June - 96.3% June - 96.6% June - 97.5% June - 94.3% June - 91.1% June - 93.8%  
July - 96.4% July - 96.5% July - 95.8% July - 92.7% July - 96%  July - 97.2%  
Aug - 97.4% Aug - 97.5% Aug - 96.4% Aug - 91.9% Aug - 96% Aug - 97.4%  
Sept - 95.5% Sept - 98.6% Sept - 98.0% Sept - 94.8% Sept - 95.9% Sept - 96.2%  
Oct - 97.1% Oct - 95.8% Oct - 97.1% Oct - 93.9% Oct - 92.3% Oct - 97.8%  
Nov - 94.5% Nov - 95.5% Nov - 96.5% Nov - 93.6% Nov - 96.9%    
Dec - 94.8% Dec - 98.2% Dec - 95.5% Dec - 94.3% Dec - 97.0%    

 

2018 average =96.4%. 2019 average = 96.6%
2020 average = 96.8%  2021 average = 94.2%  
2022 average = 94.07%
 
These figures are reviewed and analysed regularly to help us improve.

 

If you have any comments regarding Quality or Environmental issues in relation to your business with Crystran Ltd., please e-mail them to me at [email protected]. Your feedback is important to us.

     

 

Alex Young 
Quality Management System Adviser

 

                                                               

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