ISO Standards at Crystran
As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the creation of profitable business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.
Crystran's Quality System was approved to ISO 9001:2008 in 2009 by LRQA having taken over from our previous accreditation company. We have been approved altogether since 1994. We passed our certificate renewal audit in July 2015 and is now valid until July 2018.
The next stage is for a gap analysis for the 2015 version of the standard to take place in the near future.
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late,customer complaints, supplier performance and stock levels.
On Time Deliveries
2014 2015 2016
Jan - 87.4% Jan - 96.8% Jan - 98.8%
Feb- 94% Feb- 98.8% Feb - 99%
Mar - 91.2% Mar- 97.7% Mar - 98.1%
Apr - 91% Apr - 96.8% April - 97.8%
May - 95.8% May - 99.7% May - 96.8%
June- 94.6% Jun - 97.0% Jun - 96.5%
July- 95.7% Jul - 99.3% Jul - 95.9%
Aug - 92.9% Aug - 99.4% Aug - 97.2%
Sep - 91.6% Sep - 98.5% Sept - 98.7%
Oct - 97.8% Oct - 96.4% Oct - 97.7%
Nov - 97.6% Nov - 98.7% Nov - 99.2%
Dec - 97.8% Dec - 98.5% Dec - 99.1%
2014 Average = 93.95% 2015 Average = 98.13% 2016 Average = 97.9%
We monitor how poor performance by our suppliers can adversely affect our on-time deliveries to our customers. We always try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. Ultimately we may have to look for better suppliers. In some instances this is exactly what we have had to do.
If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.
Kevin Wright PCQI
Quality & Environment Manager