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ISO Standards at Crystran

 

As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.


Crystran's Quality Management System was approved to ISO 9001:2008 in 2009 by LRQA. We were approved to ISO9001:2015 in October 2017. We have been approved altogether since 1994 (BS5750), 6 months after the creation of Crystran as a stand alone company from Merck Chemicals (previously BDH Chemicals).

QUALITY NEWS UPDATE 05/10/2021

Having passed our recertification audit, our new ISO9001:2015 certificate is now available to download below.

ENVIRONMENTAL NEWS UPDATE 27/10/2021

We are currently preparing for our recertification audit scheduled for 2-3 November as our ISO14001 certificate is due for renewal in January

Crystran Quality Policy

About Crystran and LRQA ISO9001    Download ISO9001Certificate

 
 
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
 
Measured Objective:

In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late, customer complaints, supplier performance and component stock levels.
 
Below are the continuing results for our on time delivery performance.

On Time Deliveries
 
2018 ended with an average of 96.4% being 0.60% outside our objective. We had a record year for sales with lots more orders going through the company. We will look to improve on this in 2019 to get us back above our target of 97% again as we did in the previous 2 years.
 
 2017                   2018                 2019                  2020                  2021
Jan - 98.4%       Jan - 95.9%     Jan - 97.7%       Jan - 97.5%       Jan - 98.5%
Feb - 97.4%        Feb - 97.8%     Feb - 98.1%      Feb - 96.5%      Feb - 96.1%
Mar - 98.0%       Mar - 96.4%     Mar - 97.9%       Mar - 96.4%      Mar - 96.0%
April - 99.1%     April - 97.2%    April - 93.1%     April - 88.1%    Apr - 96.1%
May - 98%         May - 96.9%      May - 94%        May - 89.6%      May - 95.8%
June - 98%       June - 96.3%    June - 96.6%     June - 94.8%    Jun - 96.2%
July - 97.1%      July - 96.4%     July - 96.5%     July - 97.2%      July - 96.7%
Aug - 97.2%      Aug - 97.4%      Aug - 97.5%     Aug - 96.1%
Sept - 95%        Sept - 95.5%     Sept - 98.6%    Sep - 97.4%
Oct - 96.5%       Oct - 97.1%       Oct - 95.8%      Oct - 97.3%
Nov - 96.4%       Nov - 94.5%      Nov - 95.5%    Nov - 95.3%
Dec - 96.4%       Dec - 94.8%      Dec - 98.2%     Dec - 97.2%
 
2017 Average = 97.3%. 2018 Average =96.4%. 2019 Average = 96.6%
 
   
 
We investigate the causes of late deliveries to identify areas for improvement, including monitoring the delivery performance of each of our suppliers - factoring in their past performance during contract review.

Discussion Point:

If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Pete Nelson. Your feedback is important to us.
 

Pete Nelson
Quality & Environment Manager