ISO Standards at Crystran
As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.
Crystran's Quality Management System was approved to ISO 9001:2008 in 2009 by LRQA. We were approved to ISO9001:2015 in October 2017. We have been approved altogether since 1994 (BS5750), 6 months after the creation of Crystran as a stand alone company from Merck Chemicals (previously BDH Chemicals).
QUALITY NEWS UPDATE 05/10/2021
Having passed our recertification audit, our new ISO9001:2015 certificate is now available to download below.
ENVIRONMENTAL NEWS UPDATE 27/10/2021
We are currently preparing for our recertification audit scheduled for 2-3 November as our ISO14001 certificate is due for renewal in January
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late, customer complaints, supplier performance and component stock levels.
On Time Deliveries
2017 2018 2019 2020 2021
Jan - 98.4% Jan - 95.9% Jan - 97.7% Jan - 97.5% Jan - 98.5%
Feb - 97.4% Feb - 97.8% Feb - 98.1% Feb - 96.5% Feb - 96.1%
Mar - 98.0% Mar - 96.4% Mar - 97.9% Mar - 96.4% Mar - 96.0%
April - 99.1% April - 97.2% April - 93.1% April - 88.1% Apr - 96.1%
May - 98% May - 96.9% May - 94% May - 89.6% May - 95.8%
June - 98% June - 96.3% June - 96.6% June - 94.8% Jun - 96.2%
July - 97.1% July - 96.4% July - 96.5% July - 97.2% July - 96.7%
Aug - 97.2% Aug - 97.4% Aug - 97.5% Aug - 96.1%
Sept - 95% Sept - 95.5% Sept - 98.6% Sep - 97.4%
Oct - 96.5% Oct - 97.1% Oct - 95.8% Oct - 97.3%
Nov - 96.4% Nov - 94.5% Nov - 95.5% Nov - 95.3%
Dec - 96.4% Dec - 94.8% Dec - 98.2% Dec - 97.2%
2017 Average = 97.3%. 2018 Average =96.4%. 2019 Average = 96.6%
If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Pete Nelson. Your feedback is important to us.
Quality & Environment Manager