ISO Standards at Crystran
As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our QMS as the main driving force for the creation of profitable business by the continuous improvement in customer product and service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.
Crystran's Quality Management System was approved to ISO 9001:2008 in 2009 by LRQA having taken over from our previous accreditation company. We were approved to ISO9001:2015 in October 2017. We have been approved altogether since 1994 (BS5750), 6 months after the creation of Crystran as a stand alone company from Merck Chemicals (previously BDH Chemicals).
QUALITY NEWS UPDATE 09/07/2018
Our certificate renewal audit to ISO9001:2015 has now passed through technical review and we have received our updated certificate which is available to download from the link below or on request.
ENVIRONMENTAL NEWS UPDATE 15/01/2019
As our certificate expiry date was January 2019 we were due a 2 day Re-certification audit scheduled for 17-18 December 2018.
We successfully passed our Re-certification audit and have now received our new certificate which is available on request or to download from the link below.
1.To be market leader in our areas of speciality
2.To deliver on time every time
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late, customer complaints, supplier performance and component stock levels.
On Time Deliveries
2016 2017 2018
Jan - 98.8% Jan - 98.4% Jan - 95.9%
Feb - 99% Feb - 97.4% Feb - 97.8%
Mar - 98.1% Mar - 98.0% Mar - 96.4%
April - 97.8% April - 99.1% April - 97.2%
May - 96.8% May - 98% May - 96.9%
Jun - 96.5% June - 98% June - 96.3%
Jul - 95.9% July - 97.1% July - 96.4%
Aug - 97.2% Aug - 97.2% Aug - 97.4%
Sept - 98.7% Sept - 95% Sept - 95.5%
Oct - 97.7% Oct - 96.5% Oct - 97.1%
Nov - 99.2% Nov - 96.4% Nov - 94.5%
Dec - 99.1% Dec - 96.4% Dec - 94.8%
2016 Average = 97.9%. 2017 Average = 97.3%. 2018 Average =96.4%
We monitor how poor performance by our suppliers can adversely affect our on-time deliveries to our customers. We always try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. Ultimately we may have to look for better suppliers. In some instances this is exactly what we have had to do.
If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.
Kevin Wright PCQI
Quality & Environment Manager