As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our “Quality Management System” as the main driving force for the creation of profitable business by the continuous improvement in customer service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.
Crystran's Quality System has now been approved ISO 9001:2008 from June 2009 by LRQA
Crystran Quality Policy
About Crystran and LRQA ISO9001
About LRQA
Crystran Environmental Policy
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time to target
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
Measured Objectives:
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late,customer complaints and supplier performance. Below are the results of our performance for on time deliveries (target 95%).
On Time Deliveries
January 2009 - 95.1%
February 2009 - 98.2%
March 2009 - 95.4%
April 2009 - 95.5%
May 2009 - 93.3%
June 2009 - 96.1%
July 2009 - 95.7%
August 2009 - 98.2%
September 2009 - 95%
October 2009 - 95.8%
November 2009 - 95.9%
December 2009 - 91%
January 2010 - 94.1%
Since starting this analysis, we have noted how poor performance by our suppliers adversely affects our on-time deliveries (generally about 50% of orders delivered late are attributable to suppliers). We try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. If they are unwilling or unable to improve then ultimately we have to look for a better supplier.
Discussion Point:
If you have any comments relating to any quality related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.
Kevin Wright MCQI
Quality & Environment Manager
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