ISO Standards at Crystran
As an ISO 9001 registered company, we are aiming to give customers, suppliers and any other visitors to our site an insight into our philosophy with regard to quality. We are a growing organisation that uses our “Quality Management System” as the main driving force for the creation of profitable business by the continuous improvement in customer service. All of our staff have seen the benefits of the QMS over many years and are committed to its continual improvement.
Crystran's Quality System was approved to ISO 9001:2008 in 2009 by LRQA. We passed our certificate renewal audit in July 2012 and is now valid until July 2015.
Crystran Environmental Policy Download ISO14001 Certificate
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time to target
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
Company Wide Objectives:
1.To be market leader in our areas of speciality
2.To deliver on time to target
3.To be competitive on price
4.To deliver to specification
5.To build on our reputation for integrity
Measured Objectives:
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late,customer complaints and supplier performance. Below are the results of our performance for on time deliveries.
On Time Deliveries
In order to ensure that we are continually improving our service we monitor factors including on-time deliveries, number of days delivered late,customer complaints and supplier performance. Below are the results of our performance for on time deliveries.
On Time Deliveries
2013 has started with a slight average increase for our delivery performace against the previous year. Hopefully this will continue throughout the year. We are looking to employ 3 more staff members in our production areas in 2013. This should enable us to maintain and possibly increase our on time deliveries.
January 2012 - 96% February 2012 - 92.2% March 2012 - 93.9% April 2012 - 95.5% May 2012 - 95.4% June 2012 - 94.5% July 2012 - 93% August 2012 - 97% September 2012 - 97.2% October 2012 - 97.2% November 2012 - 97.7% December 2012 - 95.6% | January 2013 - 94.9% February 2013 - 96.5% March 2013 - 96.7% April 2013 - May 2013 - June 2013 - July 2013 - August 2013 - September 2013 - October 2013 - November 2013 - December 2013 - |
As always we have noted how poor performance by our suppliers can adversely affect our on-time deliveries. We always try to work with our suppliers by involving them in our target setting and finding ways to reduce lead-times. Ultimately we may have to look for better suppliers. In some instances this is exactly what we have had to do.
Discussion Point:
If you have any comments relating to any Quality or Environmental related issues with your business with Crystran Ltd., please e-mail them to me, Kevin Wright. Your feedback is important to us.
Kevin Wright MCQI
Quality & Environment Manager
